Wales Tourism and Visit Planning

Telewest Endeavour to Deliver More for Less

Holiday In Wales In this technological age, instant access to precise, up-to-the-minute information is crucial in the travel industry. Travel professionals must meet and match the demands of ‘next generation travellers’, who can access a wealth of information through the Internet.

Steve Weller, head of communications services at the price comparison and switching website uSwitch, has spoken about the planned high street ventures of ntl Telewest.

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Cable broadband is available to approximately 46% of homes in the UK and both ntl and Telewest have plans to develop their networks further.

Cottage Holiday In Wales To meet these competitive demands, Telewest Travel , a leading supplier of broadband communications to the travel industry, has introduced several enhancements to endeavour the online service that can offer travel professionals more for less.

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Caravan Holiday In Wales Endeavour is designed specifically for the travel industry professional to enable faster, more accurate provision of travel information to the customer. According to Telewest, the faster you can get to your customers, the more likely you are to achieve more sales and to win more customers.

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Camping Holiday Wales Delivering extensive Viewdata, Internet and e-commerce capabilities to the industry; combined with high-speed connection via broadband ADSL, a rapidly growing phenomenon, Telewest claims that using Endeavour, agents can access the latest travel information with increased efficiency and speed at a low cost.

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Accommodation Holiday Wales Endeavour online and endeavour office are the latest additions to the endeavour portal, launched as part of an ongoing effort to help agents embrace the Internet and meet the demands of customers who wish to search and book holidays 24 hours a day on the web.

Holiday Last Minute Wales Endeavour Online enables agencies to offer holiday deals via their own branded website. It provides personalisation features including an automated tracking service to monitor customer activity and an online travel folder allowing customers to save holiday search results and re-visit them using a password. The service offers users a rich booking experience with an integrated secure payment facility.

Catering Holiday Self Wales Endeavour Office is based on Microsoft web services technology built with the capacity to integrate across multiple sales channels and other endeavour applications. Using endeavour office, travel agents can manage their discounting and earnings effectively and track sales status per transaction. Dynamic packaging is a key component of the system, providing agents with the ability to support the increasing demand for independent travel arrangements.

Holiday Wales Walking Telewest has increased its offerings not only to offer travel agencies a `one stop`, or `holistic` solution, but also to enable them to fully automate processes, keeping at the forefront of technology and becoming more efficient.

Family Holiday Wales Technology experts are increasingly encouraging travel agencies to get online and compete in the `race` for information. Keith Webber, head of travel, Telewest Business told Internet Travel News: "I encourage agents to have an online presence as the internet is growing into a major holiday search tool. The internet is becoming a substitute Teletext resource that is available 24 hours a day. Users that book in this way generally know the resort they are going to and don`t need the added assistance of the travel agent. However, if they are familiar with the travel agent and are aware of its 24-hour online booking service, the agent is far less likely to lose out on this important revenue stream, as they are known and trusted by the customer.

Holiday Riding Wales "The increasing availability of broadband and internet offerings that have trade-specific components are shaping the online travel market. Agents need to examine their own booking facilities, so that they continue to meet customer needs."

Adventure Holiday Wales Who should use endeavour
Endeavour is suitable for all travel businesses, regardless of size. It offers immediate enhancements to services such as viewdata, and provides features that include internet access, email and GDS access.

Holiday Park South Wales Requirements
To access endeavour, travel agents need a personal computer that meets certain specifications (See www.telewest.co.uk for more information)

Cottage Holiday Wales Benefits
Simplicity
Powerful, easy to use search engine
Easy comparison of holiday features
Demonstrable breadth of holidays
Benefit of big player front office selling systems without need for servers or IT people
Customer database with contact information and booking history
Display of holidays returned by holiday search
Comprehensive system
Online brochure information
Independent resort information available online
Browser presentation to improve client experience
Intuitive screens supported by a printer user guide
Easily updateable

Holiday In Wales Support
Connecting to endeavour automatically connects agents to a support network help desk for practical advice, free user guides and online user information.

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